All orders ship directly from our fulfillment partner in Seoul, South Korea — the home of K-Beauty. Every order includes tracking, and multiple products are consolidated into one package.

Orders are processed within 3–5 business days, then shipped. Typical delivery after dispatch: USA and UK 7–21 business days (standard), Canada and Singapore 7–21 business days, Australia & New Zealand 7–21 business days, Germany & EU 8–14 days. You'll receive a tracking link as soon as your order ships.

USA: no — duties and taxes on standard shipping are fully covered, so there are no extra charges at your door. Other countries (including Canada, UK, Australia): local import duties or taxes may apply depending on your country's rules and are the responsibility of the recipient.

Yes — every order ships with tracking. Use the Track Your Order page anytime.

Yes. We sell only original products from Beauty of Joseon, SKIN1004 and medicube, sourced in Korea and shipped in their original sealed packaging. Every shipment is photo-documented before it leaves the warehouse.

Korean cosmetics carry manufacturing/expiry information on the packaging. We work with our fulfillment partner to ensure ample remaining shelf life on every shipment.

Follow the 4-step Korean routine: Cleanse → Treat with a serum → Moisturize → Protect with SPF in the morning. Our Routine Guide walks you through it step by step.

Many K-Beauty formulas are famously gentle — our Sensitive Skin edit features calming Centella Asiatica and pH-balanced formulas. As with any new skincare, patch test first.

If something isn't right, contact us within 30 days of delivery — unopened products in original packaging can be returned for a refund. Full details are in our Refund & Return Policy.

Every shipment is insured. If tracking hasn't moved for an unusually long time, contact us and we'll investigate with the carrier and make it right.

Via our contact form — we reply within 1–2 business days.